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Privacy Policy
Last Updated: June 22nd, 2025
The Simple Version: We built SaaS Exchange to help people share honest feedback about SaaS tools. We only collect the information we need to make this work, we don't sell your data, and we're transparent about everything we do with it.
What Information We Collect
When you sign up, we collect:
- Your email address (so you can log in and we can contact you)
- Your name or username (so others know who's giving feedback)
When you use our platform, we collect:
- The feedback you write about SaaS tools
- Information about SaaS projects you submit for feedback
- Your ratings and reviews
- Messages you send to other users
- Basic usage data (like which pages you visit and when)
Automatically collected stuff:
- Your IP address (for security and to prevent abuse)
- Browser type and device info (to make sure our site works properly)
- Cookies (small files that help us remember your preferences)
How We Use Your Information
We use your information to:
- Make the platform work: Create accounts, match feedback requests, display reviews
- Improve our service: Fix bugs, add features, understand what users want
- Keep things safe: Prevent spam, fake reviews, and other bad behavior
- Communicate with you: Send important updates, respond to support requests
- Optional marketing: Tell you about new features (you can opt out anytime)
We DON'T: Sell your data, spam you with ads, or share your personal info with random companies.
What We Share (And Don't Share)
Public information:
- Your reviews and feedback (that's the whole point!)
- Your username/display name
- Your public profile information
We might share your info with:
- Service providers: Companies that help us run the platform (like hosting, email, analytics)
- Legal requirements: If required by law or to protect our users
- Business transfers: If we sell the company (but your privacy rights stay the same)
We never sell your personal information to advertisers or data brokers.
Your Privacy Rights
You can:
- See your data: Request a copy of all information we have about you
- Fix mistakes: Update or correct your personal information
- Delete your account: Remove your account and personal data (reviews may stay for community benefit)
- Control emails: Unsubscribe from marketing emails anytime
- Download your data: Get a copy of your reviews and feedback
How We Protect Your Information
- We use industry-standard encryption to protect your data
- Our servers are secured and regularly updated
- We limit who can access your personal information
- We regularly review our security practices
- We delete data we no longer need
While we do our best to protect your information, no internet service is 100% secure. We'll notify you if there's ever a security breach that affects your data.
Cookies and Tracking
We use cookies to:
- Keep you logged in
- Remember your preferences
- Understand how people use our site
- Prevent fraud and abuse
You can disable cookies in your browser, but some features might not work properly.
Children's Privacy
Our service is not intended for children under 13. We don't knowingly collect personal information from children under 13. If we discover we have, we'll delete it immediately.
International Users
If you're outside the United States, your information may be transferred to and processed in the US. By using our service, you consent to this transfer.
Changes to This Policy
We may update this privacy policy from time to time. When we do:
- We'll post the new version on this page
- We'll update the "Last Updated" date
- For major changes, we'll email you or show a notification
- Your continued use means you accept the changes